Overview
Simplicity Web Design ("we," "us," or "our") is a web design agency based in the Pacific Northwest. We build modern websites for local businesses and restaurants. This Privacy Policy explains how we handle personal information collected through our website, quote requests, client onboarding, and ongoing business relationships.
By using our website at simplicitywebdesign.com or submitting a quote request, you agree to the practices described in this policy. If you do not agree, please do not use our services.
Information We Collect
We collect information in three ways: directly from you, automatically through your use of our website, and from third-party tools we use to run our business.
Information you provide directly:
- Your name, email address, and phone number when you submit a quote request or contact us
- Your business name, business type, and project details you share with us
- Budget range and service preferences from our quote form
- Any files, images, or content you share with us during a project
- Payment information processed through secure third-party payment providers (we do not store card numbers)
- Communications via email, phone calls, or video meetings
Information collected automatically:
- Browser type, device type, and operating system
- Pages visited, time on site, and referring URLs
- IP address and approximate geographic location
- Cookies and similar tracking technologies (see Section 5)
Information from third parties:
- Analytics data from Google Analytics about how visitors use our site
- Form submission data from our website contact forms
How We Use Your Information
We use the information we collect only for legitimate business purposes related to responding to inquiries and delivering our services.
| Purpose | Information Used |
|---|---|
| Respond to quote requests and inquiries | Name, email, phone, project details |
| Deliver web design services and manage your project | All information provided during onboarding |
| Send project updates, invoices, and deliverables | Email address, name |
| Process payments | Billing details (handled by payment processor) |
| Improve our website and services | Anonymized analytics data |
| Send occasional service announcements or newsletters | Email address (with your consent) |
| Comply with legal obligations | As required by applicable law |
We will never use your information for purposes not described above without first obtaining your explicit consent.
Sharing & Disclosure
We do not sell, rent, or trade your personal information to any third party. We only share your information in the following limited circumstances:
- Service providers: We use a small number of trusted tools to operate our business — including Google Workspace (email and documents), payment processors (Stripe or similar), and project management software. These providers access your data only to perform services on our behalf and are bound by confidentiality agreements.
- Legal requirements: We may disclose your information if required to do so by law, court order, or government authority, or to protect the rights, property, or safety of Simplicity Web Design, our clients, or others.
- Business transfer: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you before this occurs.
- With your consent: We may share your information for any other purpose with your explicit written consent.
Cookies & Tracking
Our website uses cookies and similar technologies to improve your experience and understand how visitors use our site. Here's what we use:
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Essential cookies | Required for the website to function correctly (e.g., form submissions) | No — required for basic functionality |
| Analytics cookies | Google Analytics — understand page views, traffic sources, and visitor behavior in aggregate | Yes — via browser settings or Google's opt-out tool |
| Preference cookies | Remember your choices if you've visited before | Yes — clearing browser data removes these |
You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Note that disabling certain cookies may affect how some parts of our website function. For Google Analytics specifically, you can use the Google Analytics Opt-out Browser Add-on.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Our general retention guidelines are:
- Quote requests that didn't proceed to a project: Retained for 12 months, then deleted from our systems.
- Active client project files: Retained for the duration of the project and 60 days after final delivery, unless you request deletion sooner.
- Invoices and billing records: Retained for 7 years as required by tax law.
- Email communications: Retained for up to 3 years, then archived or deleted.
- Analytics data: Retained in anonymized, aggregated form indefinitely.
You may request deletion of your personal data at any time (see Section 7 — Your Rights). Please note that certain information may need to be retained to comply with legal obligations even after a deletion request.
Your Rights
You have several rights regarding your personal information. We are committed to honoring these rights and will respond to all requests within 30 days.
- Right to Access: You may request a copy of the personal information we hold about you at any time.
- Right to Correction: If any of your information is inaccurate or incomplete, you may ask us to correct it.
- Right to Deletion: You may request that we delete your personal information, subject to any legal retention requirements.
- Right to Opt Out of Marketing: You may unsubscribe from any marketing emails at any time using the unsubscribe link in our emails, or by contacting us directly.
- Right to Data Portability: You may request your data in a structured, machine-readable format.
- Right to Object: You may object to certain types of processing, such as for marketing purposes.
To exercise any of these rights, please contact us using the information in Section 12. We will never discriminate against you for exercising your privacy rights.
Children's Privacy
Our services are intended for adults operating businesses. We do not knowingly collect personal information from anyone under the age of 18. Our website is not directed at children, and we do not market to minors.
If you believe we have inadvertently collected personal information from a minor, please contact us immediately and we will take steps to delete that information promptly.
Security
We take the security of your personal information seriously and implement reasonable technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.
- Our website uses HTTPS encryption for all data in transit
- Access to client data is restricted to team members who need it to deliver your project
- We use trusted, reputable cloud services with their own strong security practices
- Payment information is never stored on our servers — it is handled entirely by our payment processor
- We regularly review and update our security practices
Third-Party Links
Our website may contain links to third-party websites, social media platforms, or external resources. This Privacy Policy applies only to our own website and services. We are not responsible for the privacy practices of any external sites.
We encourage you to review the privacy policies of any third-party sites you visit, especially before providing any personal information. Links to external sites do not constitute an endorsement of those sites or their content.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this page
- Post a notice on our website homepage
- For material changes affecting active clients, send an email notification to the address on file
We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, want to exercise your rights, or have a concern about how we've handled your personal information, please reach out to us. We take privacy inquiries seriously and will respond promptly.
Email (preferred)
For privacy-related requests: hello@simplicitywebdesign.com
We respond within 1–2 business days.
Phone
(206) 555-0100
Monday – Friday, 9am – 5pm Pacific Time
Mailing Address
Simplicity Web Design
Pacific Northwest, United States